The Big Three: Operations, Fiscal and Quality
June 29, 2017 - 2:00 p.m.-3:00 p.m. Eastern
FEES: Member - $225 Nonmember - $255
July 6, 2017 - 2:00 p.m.-3:00 p.m. Eastern
July 13, 2017 - 2:00 p.m.-3:00 p.m. Eastern
(Individual paid registrants will receive a recorded version of the webinar.)
Experts from Dynamic Works
- Dan McGrew, Regional Project Director
- Donna Manning, Fiscal Development Coach, Project Accountant
- Jennifer Willis, Quality Performance Training Specialist
HOW TO REGISTER:
- Please see instructions listed after webinar description.
Session 1: Quality is Everyone’s Responsibility - June 29, 2017 - 2:00 p.m. - 3:00 p.m. ET
The session will begin with a welcome to the series, an overview of how the webinar will flow and the topics DW will be covering. With the launching of WIOA final regulations this past August and TANF reauthorizations on the horizon, workforce boards, staff and contractors must think about quality in service delivery and workforce programming differently. WIOA states that customers must have access to a seamless system of high-quality services through coordination of programs, services, and governance structures. Both WIOA regulations and TANF reauthorization discussions place an emphasis on high-quality, innovative education and training opportunities through the Local Workforce Board and One Stop Centers.
This session will review WIOA expectations relating to quality and will focus on the reasons why it’s important to establish interrelationships between Operations, Fiscal and Quality teams (“The Big Three”) to drive program results. Why the Big Three? We believe in the intentional intersection of operations, finance and quality team members who now, more than ever, are required to work as team members who collaborate, rather than function in silos. Common pitfalls that can result from breaks in the seamless delivery of quality programming will be presented, such as fiscal accountability, quality caseload management, and customer satisfaction. Methods to ensure the “Big Three” are working closely together to proactively deflect, mitigate and address these hazards will be discussed. A plan for discovery and project outcomes will be presented for use during the transition activity.
Session 2: Quality Systems - July 6, 2017 - 2:00 p.m. - 3:00 p.m. ET
Quality management systems and standards, such as ISO 9001, are designed to help organizations ensure that they address the needs of customers and key stakeholders, while meeting the laws and regulations related to the product or program they are delivering. he next step in implementing a quality management system is to rally the “Big Three” around the goals and objectives involved in developing and adhering to such a system.
This session will introduce a general overview of quality systems, such as Six Sigma or ISO 9001, which DW is certified and qualified to present, and discuss how the usage of the quality concepts impact workforce quality measures. By gathering and sharing relevant data, root causes can be determined and tools and strategies that influence quality can be effectively implemented.
DW will utilize the example of underspending Work Based Learning funding, which is now required at a 25% expenditure level, as it has emerged as a common area of concern for boards across the nation. Service providers who struggle with this new WIOA requirement will have negative impact in operations, finance and quality. Using the “Big Three” strategy, solutions for system improvement will be shared.
Session 3: Continuous Improvement - July 13, 2017 - 2:00 p.m. - 3:00 p.m. ET
Once a new process or system is launched, the “Big Three” should remain vigilant in looking at ways to develop the system further. By not only looking at ways to continuously improve service delivery through work design, but also through the culture of an organization, employees, customers, efficiencies and outcomes are positively affected.
DW will present scenarios within their workforce systems where measurement, tweaking and re-planning until the ideal solution was in place was beneficial. Strategies for monitoring and follow-up will be discussed for long term success. In addition, tips for increasing accountability through an environment where employees become personally invested will he shared.
HOW TO REGISTER:
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